Course Outline

• Pronunciation

  • Consonant and Vowel Pronunciation

  • Stress

    • Word Stress

    • Sentence Stress

  • Stress

• Grammar

  • Verbs

  • Subject-Verb Agreement

  • Articles

  • Adjective and Adverb Usage

  • Prepositions

  • Common Usage Problems

• Call Center Overview

  • Communication

  • An Overview of the Call Center Industry

  • Effective Communication

  • Effective Listening

  • Customer Service

• Applying for a Job

  • Resume making

  • Preparing for a Job Interview

  • Job Interview Questions